Join Koan Health's Dynamic Team as a Client Success Manager!
Are you ready to elevate your career in healthcare? KoanHealth is seeking a talented Client Success Manager to join our passionate team. As a key player in our organization, you will have the opportunity to build lasting relationships with clients, drive the adoption of our innovative software solutions, and contribute to the ongoing success of our company.
Responsibilities
As a Client Success Manager, you will:
- Serve as the primary advisor for our valued clients, fostering long-term relationships and guiding them to success with Koan Health solutions.
- Master the functionality of Koan Health offerings and become an expert in our product terrain.
- Collaborate closely with clients and internal teams, from technical to executive levels, to ensure seamless project execution.
- Monitor client activity and progress against plan, providing timely reports and insights.
- Communicate market trends and customer needs back to Koan Health management and other internal departments to drive continuous improvement.
Qualifications
- A bachelor's degree in business or equivalent.
- Minimum of 2 years of experience managing healthcare clients, with a focus on health system CXOs.
- Strong time management and communication skills.
- Proficiency in Excel and other analytics tools such as R and Tableau.
- Excellent attention to detail and a proactive, self-motivated approach.
- Critical thinking abilities to analyze complex situations and develop innovative solutions.
Benefits
- Comprehensive health insurance, including dental and vision coverage
- Life and Accidental Death and Dismemberment Insurance
- Short and Long Term Disability Insurance
- EAP Program
- 401k - Safe Harbor Plan with company match
- Flexible paid time off (PTO)
- Paid Holidays
